Refund policy

Every MeTaLLiX Gaming item is printed to order specifically for you. Because nothing is pre-made or held in stock, we are not able to accept returns or exchanges for change of mind, or for ordering the wrong size. Please check the size chart on each product page before you order.

We will always make it right if the problem is on our end.

WHAT WE REPLACE FREE OF CHARGE

Contact us within 30 days of delivery if your order arrives misprinted with the design off-center, faded, cracked or incorrect; damaged, stained or torn; or the wrong item, size or color from what you ordered. We will send a replacement at no cost to you, and you will not be asked to ship the original item back.

HOW TO REQUEST A REPLACEMENT

Email metallixgaming@gmail.com with your order number, a clear photo of the item showing the issue, and a photo of the shipping label on the package. We respond within 2 business days.

ORDERS THAT NEVER ARRIVE

If tracking shows delivered but you do not have the package, check with your household and neighbors and allow 3 business days, as carriers occasionally scan early. If it still has not appeared, contact us and we will work with the carrier. If tracking has not moved in 10 business days, contact us and we will reship.

INCORRECT SHIPPING ADDRESS

If an order is returned to us because the address entered at checkout was incomplete or incorrect, we will contact you to arrange reshipment. Reshipping costs in this case are the customer's responsibility. Please double-check your address before completing checkout.

REFUNDS

Where a refund is issued rather than a replacement, it goes back to your original payment method. Your bank typically posts it within 5 to 10 business days after we process it. Shipping charges are non-refundable except where the error was ours.

CANCELLATIONS

Orders can be cancelled within 2 hours of purchase. After that, production has usually begun and the order cannot be stopped.

QUESTIONS

Email metallixgaming@gmail.com